Privacy Policy – The Redcarpet moments

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Privacy Policy

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

WELCOME TO SHELLA’S PRIVACY POLICY
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
THE TYPE OF PERSONAL INFORMATION WE COLLECT

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
HOW WE COLLECT PERSONAL INFORMATION

Items returned within 07 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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Shipping

  • Customer can avail free shipping on all the orders value Rs.2499 or above
  • Rs. 249 is charged orders below the value of Rs.2499. 
  • Customers are supposed to pay before receiving the parcel due to security concerns.
  • Orders placed by 04:00 pm (Pakistan Standard Time) will be shipped same day.
  • Orders received on sunday or public holidays will be processed and shipped on the next working day.
  • During Sale days or promotions your orders may face a delay, but we will inform you if that happens.

Returns And Exchanges

  • Shipping charges are strictly non-refundable and non-returnable in any form.
  • Customer are advised not to accept any opened/damaged parcels and simply reject it at the time of delivery.
  • We will accept any unused, unwashed product with original packing within 7 Days of purchase for a refund or an exchange.
  • Customer needs to return the products via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Parcel must be in its original condition, should not be damaged, use the same flyer or take the flyer from the courier company to send that parcel back to us.
  • Refund requests will be processed within 2 working days after receiving the return products.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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